If you’re confused, you can just sort by date and send the most recent 10 files.Delete all files in this directory, reproduce the issue you wish to report, and then send all contents in this folder.Use the file timestamps to determine which log file corresponds to the incident you want to report.To identify the correct log file to send you can either Unless the issue is happening when launching Roblox or RobloxStudio from your web browser, or during update, you most likely do not need to send bootstrapper logs. Roblox Studio logs will look the same except says “Studio” instead of “Playerįor example 0.5874_20221214T162601Z_ Studio_9aaf3_last.logīootstrapper logs will look like bootstrapper_1.txt There will likely be many log files in this folder We currently do not have an easy way for you to upload Android or iOS logs. On Mac, navigate to Macintosh HD > Users > Library > Logs > Roblox.Copy and paste or type in the following without quotes:įor UWP: “%LOCALAPPDATA%\Packages\ROBLOXCorporation.ROBLOX_55nm5eh3cm0pr\LocalState\logs” On PC, press the WINDOWS KEY and R at the same time.Roblox Player and Roblox Studio Logs are both written to the same folder. Note: Please only send these logs when requested to do so by a Roblox employee!
This article describes how to retrieve those logs. There may be some situations in which a Roblox employee requests client logs through a Customer Care email or DevForum post to help investigate an issue.
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